Telephone Support Systems
& Alpine Professional Answering Service
Ron & Susie Skoglund, Owners
3687 Old 27 South, Suite B
Gaylord, MI 49735
How many staff/volunteers do you employ?
12 total – 5 at Telephone Support Systems and 7 at Alpine Professional Answering Service.
Telephone Support Systems was founded in 1999 and is recognized today in Northern Michigan as an industry leader in the development of voice, data and video communication. Prior to moving to Northern Michigan, owner Ron Skoglund worked for Telephone Support Systems in Farmington Hills, MI for over 17 years. Ron saw a need in the business communications marketplace for a solid resource in Northern Michigan and created his own Telephone Support Systems business based in Gaylord. Since 1999 Telephone Support Systems has successfully offered customized solutions to businesses of all sizes. In 2007 we added Alpine Professional Answering Service which provides a “live” answer for your important phone calls.
What product or service does your business provide?
Telephone Support Systems offers a large range of products from basic, small business communication systems to full-featured voice and data applications. Also wireless communications, voice and data cabling, and advanced telephony applications. These applications are designed to meet diverse communication needs: call centers, voice mail, automatic call distribution, automated attendant, call accounting, network services, advanced PBX networking, centralized administration, unified messaging, VoIP and Mitel Cloud Connect as well as many other advanced applications.
Alpine Professional Answering Service has served Northern Michigan and the surrounding areas for over 30 years. Ron and Susie Skoglund acquired the business in the Fall of 2007. Over the years, we strengthened our relationships with existing customers while welcoming new clients and opportunities. Alpine Professional Answering Service is an extension of YOU! Our job is to make sure you do not miss a call. Whether we are answering all of your phones seven days a week, covering lunches and after hours, or monitoring your oil and gas wells, we are here for you!
What is a product/service that you provide that people may not know?
Telephone Support Systems is able to service older legacy systems that many other companies cannot.
What is a unique fact about your business that people may not know?
A local answering service! Many businesses do not realize there is a call/answering center located right in Northern Michigan. We are one of the very few businesses in the nation that provides equipment sales and service but has a 24-hour answering service for around the clock service.
Additional information you wish to share:
- Telephone Support Systems provide 24-hour service and a 1 hour response time.
- We offer the following Member-to-Member Advantage Discounts to our fellow Grayling Chamber Members:
–Alpine Professional Answering Service: 20% off your first month for new customers
–Telephone Support Systems: $25 off labor (of a service call)